Privacy Policy

Last updated: 30 May 2026

1. Who we are

Adastra Hire provides test equipment hire services across the UK. For the purposes of data protection law, Adastra Hire is the data controller for the personal information collected through this website.

Website: adastrahire.co.uk
Telephone: 01223 655258
VAT No: 120 9201 62

2. Information we collect

We may collect and process the following information:

• Your name, company name, job title and contact details.
• Billing, delivery and collection addresses.
• Order details, hire history, off-hire requests and product enquiries.
• Account login details if you register on our website.
• Payment, invoice and transaction information.
• Website usage data, including IP address, browser type, pages viewed and referral source.
• Messages sent through contact, quote, order or off-hire forms.

3. How we use your information

We use your personal information to:

• Respond to enquiries and provide quotes.
• Process hire orders and manage customer accounts.
• Arrange delivery, collection and off-hire of equipment.
• Send invoices, confirmations, service messages and order updates.
• Improve our website, services and customer support.
• Prevent fraud, protect our website and maintain business records.
• Comply with legal, accounting and tax obligations.

4. Legal basis for processing

We process personal information under the following lawful bases:

• Contract: to provide quotes, hire equipment and manage customer orders.
• Legal obligation: to keep records required for tax, accounting and compliance.
• Legitimate interests: to operate our business, improve our website and protect our services.
• Consent: where required for non-essential cookies or marketing communications.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the site and improve our services. Where cookies are not essential, we will ask for your consent where required.

6. Sharing your information

We do not sell your personal information. We may share information with trusted service providers where necessary, including:

• Delivery and courier companies.
• Payment, accounting and invoicing providers.
• Website hosting, IT and email service providers.
• Professional advisers, regulators or authorities where legally required.

7. How long we keep your data

We keep personal information only for as long as necessary for the purposes set out in this policy, including order management, customer service, legal, tax and accounting requirements.

8. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

9. Your rights

Under UK data protection law, you may have the right to access, correct, erase, restrict or object to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details above.

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office.

11. Updates to this policy

We may update this privacy policy from time to time. The latest version will always be published on this page.